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eForm Time Out

To protect your personal information, all of our eforms have an automatic time-out after 20 minutes. This means that if no changes are made to the eform during a 20 minute period, all of the information that you have previously entered into the form will be lost. If you feel that this is going to cause a problem, we recommend that you use the 'complete later' facility which can be found at the bottom of each page of the eform.

Member Complaints

Member Complaints

Form reference: 2100128


Please tell us which type best describes you

Making Your Complaint

Please explain in this section what the member has done that you believe breaches the Code of Conduct. If you are complaining about more than one member you should clearly explain what each individual person has done that you believe breaches the Code of Conduct.

It is important that you provide all the information you wish to have taken into account by the assessment sub-committee when it decides whether to take any action on your complaint. For example:

  • You should be specific, wherever possible, about exactly what you are alleging the member said or did. For instance, instead of writing that the member insulted you, you should state what it was they said.
  • You should provide the dates of the alleged incidents wherever possible. If you cannot provide exact dates it is important to give a general timeframe.

  • You should confirm whether there are any witnesses to the alleged conduct and provide their names and contact details if possible.

  • You should provide any relevant background information.

In the interests of fairness and natural justice, we believe members who are complained about have a right to know who has made the complaint. We also believe they have a right to be provided with a summary of the complaint. We are unlikely to withhold your identity or the details of your complaint unless giving details of your identity would be contrary to the public interest or would prejudice any investigation of the allegation.

Please note that requests for confidentiality or requests for the withdrawing of complaint details will not automatically be granted. The assessment subcommittee will consider the request alongside the substance of your complaint.We will then contact you with the decision. If your request for confidentiality is not granted, we will usually allow you the option of withdrawing your complaint.

However, it is important to understand that in certain exceptional circumstances where the matter complained about is very serious, we can proceed with an investigation or other action and disclose your name even if you have expressly asked us not to.

It is also important to realise that if agree to withhold details of your identity because of the public interest or the possible prejudice to an investigation and the basis for that decision changes (i.e. after the investigation has been completed) we may then have to give details of your identity.

Do you require your identity to remain confidential?

Complaints must be submitted in writing. However, in line with the requirements of the Disability Discrimination Act 2000, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing.

We can also help if English is not your first language.

If you need any support in completing this form, please contact Catherine Whitehead, Borough Solicitor and Monitoring Officer on 01325 388306.

If English is not your first language and you would like information about this document, or if you require information in large print or braille or tape, please contact 01325 388351.



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